Returns and Refunds Policy

Thank you for choosing OrthoApnea Academy for your training courses. We are committed to providing a high-quality educational experience, but we understand that sometimes unforeseen circumstances may prevent you from attending. Below, we detail our refund and cancellation policy for course purchases.

1. Refund Request Deadlines

• Up to 30 days before the course starts: You may request a full refund of the course fee, with additional charges.
• Between 29 and 7 days before the course starts: A 30% fee will be charged on the total course amount for administrative expenses. You will be refunded the remaining 70%.
• Within 7 days before the course: No refund requests will be accepted, except for exceptional and justified circumstances (see section 4).

2. Refund Request Process

To request a refund, please follow these steps:

1. Send an email to info@orthoapnea.com with the subject “Refund Request – OrthoApnea Academy”.
2. Include the following in your message:
   • Full name
   • Order number or purchase reference
   • Registration date
   • Reason for the refund request
3. Once your request is received, we will evaluate the case, and if accepted, the refund will be processed within 7 to 14 business days via the same payment method used for the purchase.

3. Non-Transferable Registrations

Course registrations are non-transferable, meaning that the attendee’s name cannot be changed. Only the person registered at the time of purchase can attend the course.

4. Exceptions for Major Causes

In exceptional cases such as serious illness, accidents, or family emergencies, you may request a refund within the 7 days before the course. Documentation proving the situation (such as medical certificates) will be required. Approval of such cases will be at the discretion of OrthoApnea Academy.

5. Course Cancellation or Modification

In the unlikely event that the course is canceled or modified (change of date, location, or format), attendees will be entitled to:

• A full refund of the course fee if the course is canceled.
• The option to keep their registration for the new course date or format if changes are made. If you prefer not to attend the new date or format, you may request a full refund.

6. Partial or Inapplicable Refunds

• Uncovered expenses: Refunds apply only to the course fee. We will not refund additional expenses attendees may have incurred, such as travel, accommodation, or other related costs.
• Discounts and promotions: For courses purchased with discounts or under special promotions, the refund will be adjusted to the actual amount paid, not the original course price.

7. Contact Information

For any questions related to our refund and cancellation policy, please contact us via email at info@orthoapnea.com or by phone at +34 951 20 43 34.

We appreciate your trust in OrthoApnea Academy, and we look forward to seeing you at our upcoming training courses.

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Note: By completing your registration, you agree to these terms and conditions.